Citizen Charter



Standard of Services

This is a Municipal Medical College and General Hospital run by the Municipal  Corporation of Greater Mumbai.

It provides medical care to all patients who come to the hospital irrespective of financial status. Complex cases are referred from other centers.

The standard of services are maintained inspite of the above and the humongous workload (over 19 Lakh OPD patients annually), although the availability of resources are occasionally under strain. Yet we insist that all patients receive courteous and prompt attention.


General Information

This hospital has :-
Senior Doctors : 313
Resident Doctors: 506
Nurses : 679 (including supervisory staff)
Beds : 1462 (1900 Sanctioned)
Doctors wear white aprons and Nurses are in Uniform.
All Staff members are issued identity cards.


Reception and Enquiry Office is located at the entrance of the hospital.

Location guide map is displayed in lobby near Reception.

Boards indicating different areas/Departments of hospital are displayed.

Telephonic enquiries can be made through telephone numbers 24063000,  24063810

The list of the faculty members of the college and hospital is displayed on  the board at the entrance lobby of the Institution from the college gate.

The list of faculty members of the college and hospital is displayed on the  boards at the entrance of the OPD/Department in each departments.

The duty roster for the faculty members and resident medical doctors is  displayed on the notice boards of all the respective OPDs/ Wards/ Departments.

Emergency Services

Gynaec Emergency : Timings 24 hours, all days.
Casualty : Timings 24 hours, all days.
Casualty Medial Officer available 24 hours, all days.
AMO on duty is available 24 hours, all days.
Deputy Dean on duty is available 10.00 am to 5.00 pm.
Duty Doctors and Sr. Residents are available round   the clock in major specialities viz .Medicine, Surgery, Pediatrics, OBG, Orthopaedics, ENT, Opthalmology.
Senior Doctors will be available on Call.
Emergency cases are attended-to promptly.
In serious cases, treatment/management gets priority over paper work like  registration and medico legal requirements. The decision rests with the treating Doctor.
Emergency Operation Theater is maintained on a regular   basis to ensure that  it is usable 24 hours, all days.

Out Patient Departments :

(i) For all specialities available in the hospital

       Morning : 8:30 AM to 1:30 PM

       (Registration of New patients
        in respective OPD's) : 8:00 AM to 11:00 AM

(ii) Antenatal clinic     : All weekdays (Monday to Saturday)
  Afternoon : 1:30 PM to 3:30 PM
  Registration of New Patients : 12:30 PM to 2:00 PM at    Reception.
  Other Clinics : 1:30 PM onwards
(iii) Evening : 1:30 PM to 3:30 PM
  (Only special clinics held)
  Special Clinics are available for :
Diabetic Clinic
Neurology Clinic
Leprosy Clinic
Cardiology Clinic
Post-Natal Clinic
Chest Medicine Clinic
Sterility Clinic
Neuro-Surgery Clinic
Plastic surgery Clinic
Urology clinic
CVTS Clinic
Dental Clinic

Indoor Treatment
All patients admitted in General Wards of the Hospital are treated free of  cost.
Free diet is provided to all patients in the General Wards. One attendants  pass is given to every admitted patient.
Visitors are allowed only during notified visiting hours (4:30 PM to 6:30  PM)
Investigations like CT Scan, MRI, Ultra Sound, Barium Meal, 2D-ECHO, etc  are charged for as per Municipal Corporation of Greater Mumbai approved rates.
For Poor patients, these charges can be waived partially or fully on the  recommendation of the treating doctor by the Medical Social Workers.
All Staff Nurses are on duty round the clock in the ward.
Admitted patients should contact the Staff Nurse for any medical assistance  they need.


Sample Collection Room : Week days 8:30 AM to 10:30 AM
     Saturdays 8:30 AM to 10:00 AM

Biochemistry Lab:      Week days 9:00 AM to 4:00 PM
(Routine) Saturdays 9:00 AM to 1:00 PM
 (Emergency) : 2:00 PM to 8:00 PM
8:00 PM to 8:00 AM

 Pathology Lab: Week days all investigations.
  9:00 AM to 4:00 PM

Week days all investigations.
9:00 AM to 4:00 PM

Saturdays-all investigations
9:00 AM to 1:00 PM

9:00 AM to 1:00 PM

  24 hours Haematology Lab Week days & Saturdays
  (In Blood Bank) 2:00 PM to 9:00 AM

Sundays & Holidays
24 hours

  Microbiology Lab : Week days-all investigations
9:00 AM to 4:00 PM
Saturdays 9:00 AM to 1:00 PM

  Emergency Lab. : 24 hours, all days

Emergency lab. 24 hours all days.
Routine investigations
Week Days : 9:00 a.m. to 4:00 p.m.
Saturdays : 9:00 a.m. to 1:00 p.m.
Sundays and Holidays closed.

Collection Timings
Week Days : 9:00 AM to 11:00 AM
Saturdays : 9:00 AM to 10:30 AM
Sundays and Holidays closed.
Reliability and promptness of laboratory results is ensured   as tests are  done by auto-analyzer machines.
Reports are made available within the shortest possible time which will be  specified.

Blood Bank
Licensed Blood Bank is available in the hospital.
It caters to the requirements of our patients.
The Blood Bank has facilities for blood component separation.

Equipment and Facilities Available
This hospital has the following services available:
  ICU,ICCU,NICU,PICU and Trauma Care Centre
  Ultra Sound
  Testing Laboratory

For Poor patients, these charges can be waived partially or fully on the  recommendation of the treating doctor, by the Medical Social Workers.
For every payment properly authenticated official receipts is given at the  cash collection.
The hospital has its own Electrical & Mechanical Units for ensuring  proper maintenance and working of its various equipments.
If any major/essential equipment is out of order, information regarding the  same is displayed.

Miscellaneous Facilities
Wheel Chairs and stretchers are available on request at the main Reception  of the Hospital for the facility of patients who are not in a position to walk.
Lifts are available near I.C.U./Surgical Ward.
Two Ambulances are available for use, round the clock for transfer of  patients to other hospitals.
There is standby generator to cater to emergency services in case of  breakdown of electricity.
Public Telephone Booths are available at three locations in the hospital  entrance area.
Adequate drinking water facilities are available.
Canteen for visitors and out patients is open upto 11:00 p.m. Rates are  reasonable.
Medico Legal Post-Mortem work for designated Police Stations of Mumbai  Police Department.
Time-bound notification of all births and deaths to Registrar's Office is done by the Medical Record Department.


There will be occasions when our services may not be up to your  expectations.
Please do not hesitate to register your complaint.
It will only help us to serve you better.
There is a designated Assistant Medical Officer whose name and location is  displayed in the hospital for attending to all grievances.
Every grievance will be duly acknowledged.
We aim to settle your genuine complaints within 10 working days of its  receipts.
If we cannot, we will explain the reasons and the time we will take to resolve.
Suggestions/Complaints boxes are also provided at the Casualty in the  hospital.
A public grievance committee exists in the hospital, on issues which are  not resolved within the hospital.
Name, designation and telephone number of the Grievance Officer is  displayed at the Reception


Responsibilities of the user :
The success of this charter depends on the support we receive from our  users.
Please appreciate the constraints under which the Hospital Functions.
Please do not inconvenience other patients.
Please help us in keeping the hospital and its surroundings neat and clean.
Please use the facilities of this hospital with care.
The Hospital is a NO SMOKING ZONE.
Beware of Touts.
Please refrain from demanding undue favours from staff and officials.
Please provide useful feedback and constructive suggestions.
These may be  addressed to the Deputy Dean of the Hospital.